You were automatically charged for the renewal of your subscription on a dating website.
To learn about the details of your automatic subscription renewal or to turn it off, please read the information below.
I received a payment notification, what does it mean? what does it mean?
The automatic subscription setting is on for your account. It didn't happen by accident, since you are required to enter your credit card information to turn auto-renewal on. When you chose your subscription, Premium or VIP, and paid for the first time, you confirmed your auto-renewal preferences. The payment is then charged automatically according to your plan.
I want to change my auto-renewal settings or turn it off, is it possible? is it possible?
Sure. Please check your subscription plan.
On a mobile device
1) Select Settings
To do so, please press the icon with 3 dashes to go to the main Menu.
2) Select Subscriptions
Here you will see your subscriptions and the date in which they expire.
3) Cancel auto-renewal of your subscription.
To cancel auto-renewal, click on Deactivate auto-renewal.
On a computer
1) Select Subscriptions
Log in to your account on the dating website and click on your profile photo, which is located in a circle on the right-hand side.
2) Select Subscriptions
Here you will see your subscriptions and the date they expire.
3) Cancel the auto-renewal of your subscription.
To cancel auto-renewal, click on Deactivate auto-renewal
You're done! After canceling auto-renewal, you will be able to use all of the benefits of a paid subscription until the end of the paid period.
We're gonna miss you! You can always resume your subscription at any time. To select Premium, click the green button, to select VIP click the blue one.
I don't have any active subscriptions, but I've been charged. What should I do?
Such cases are reviewed individually. Please contact Support, and we'll figure out what happened. It won't take long — the average waiting time is 15 minutes. It is in the interest of our team to solve your problem and to find the best solution possible.
You can learn more about subscriptions in Payment terms.