Help

Premium Account

• Why do I need a Premium Membership?
• For how much time does it make sense to sign up for a Premium Membership?
• Who can write to me if I get a Premium Membership?
• How does the paid subscription work?
• How do I cancel a Premium subscription?
• How can I use the website for free?

VIP Status

• What are the benefits of being a VIP?
• What is the difference between a Premium Membership and VIP status?
• How do I cancel the automatic renewal of my VIP status?

Coins

• Is there a paid subscription to Coins?
• What can I buy with my coins?

Billing

• How do I pay and activate a Premium Membership?
• What payment methods are available?
• Why can't I pay by card?
• Why was the service not activated after the payment?
• Why has my card been charged?

Settings

• How do I find the settings?
• How do I log out of my account?
• How do I switch to the mobile version of the website?
• How do I delete my account?
• Why was I blocked?
• How do I unsubscribe from the mailing list?

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Photos

• How do I upload a profile picture?
• How do I delete or change my profile picture?
• Why was my photo not approved?
• Can I avoid uploading a profile picture?

People Search and Communication

• Community Guidelines
• How do I become more successful in dating and communication?
• How do I search for people online?
• How do I search for new people on the website?
• How do I call my conversation partner?
• Why does nobody answer to my messages?

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