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Why was my photo not approved?
Your photo is the most crucial part of your profile: people will judge you based on first impressions before they look through your personal details. That is why we pay close attention to the quali...
Why is the city of my conversation partner not displayed?
In the Discover section you will primarily see people from your city. If you’re in a smaller town or village, you may see people from nearby towns as well. If you have an activated Premium/Premium ...
Why can’t I pay by card?
If your card payment fails, please make sure that: it is a VISA, MasterCard, Maestro, AMEX, or Discover card — other cards are not accepted; you entered all of your card’s details correctly (nu...
Coins
There is an internal currency on our site – coins, which can be useful to you if you want to attract more attention from the person you like. If you are new to the site, getting your first 100 coin...
How can I use the website for free?
Not sure if you need a subscription? Try the site for free before purchasing Premium or Premium PLUS! Even if you have not activated any of the subscriptions, you can: leave likes to all users; se...
Personal information
From PC version Click on the arrow under your profile photo and select the My Profile section. Then select Edit Profile. To change information about yourself, click on the required column and selec...
How do I cancel my subscriptions?
Do not rush to disable your current subscription – along with canceling your subscription, you will also lose your benefits, such as unlimited conversations, likes and much more. Instead, simply pa...
Why do I get the same messages from different people?
Don’t get upset if you receive a few “live” messages from other users, there may be several reasons and all of them can be easily fixed! Firstly, users who do not have an activated Premium/Premium ...
Why was I blocked?
If your profile is blocked, you may have violated the License agreement. We block users when complains on the following actions from their side are received: fraud and extortion; using profile for...
Blocking and Reporting
Have you noticed suspicious activity, a user’s photo that doesn’t match his age, or other dubious facts? You can block a user and file a complaint against him. From PC version Through a dialog. In...